Cancellation and refund policy

This policy covers bookings paid online at darkversegaming.com for Darkverse Gaming Lounge, run by Yash Achievers Academy. Online bookings are paid in full when you book, through our payment gateway PayU or by UPI to the lounge.

Cancelling a booking

• 1 hour or more before the start: cancel from My bookings, or message us on WhatsApp with your booking code, and get the full amount back.
• Less than 1 hour before the start, or not turning up: no refund.
• After your session has started: it can't be cancelled online. Talk to us at the counter.

How refunds are paid

We refund to the account or UPI app you paid from, within 3 working days of the cancellation. Payments made through PayU are refunded through PayU. The refund is the exact amount you paid, paise included.

When we refund you in full

• We cancel your booking, for example because a station is out of order or the lounge has to close.
• Your payment reached us after your seat hold ended and the seat had been given to someone else. If the seat is still free, we confirm your booking instead.
• You paid twice, or more than the booking costs: we refund the extra.

Paying at the lounge

Walk-in sessions, snacks and food are paid at the counter for what you have used, so they aren't refunded. If something on your bill looks wrong, tell us before you leave and we'll check it with you.

Asking about a refund

Send your booking code on WhatsApp, or email darkverselounge@gmail.com. Our full contact details are on the contact page.